Refund Policy

Photo Poodle is operated by Olters Meedia OÜ, registered in Estonia.

1. Our Commitment

At Photo Poodle, we want you to be completely satisfied with our service. If you're not happy, we're here to help.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all paid plans. If you're not satisfied with Photo Poodle, contact us within 7 days of your purchase with a valid reason for your refund request. Valid reasons include but are not limited to: the service did not work as described, you experienced technical issues we could not resolve, or the service did not meet your documented needs.

This applies to:

• Good Dog plan (€39 per event)
• Best in Show plan (€85 per event)
• Pack Leader plan (€199 per month)

3. Event-Based Refunds

For per-event purchases (Good Dog, Best in Show plans):

• Before your event: Full refund if requested at least 48 hours before your event date
• Technical issues: Full refund if technical problems prevented proper use of the service
• After your event: Refunds are evaluated case-by-case based on circumstances

4. Subscription Refunds

For the Pack Leader monthly subscription:

• 7-day money-back guarantee on the initial purchase (with a valid reason)
• No refunds for partial months or unused subscription time after the 7-day period
• You can cancel anytime to prevent future charges

5. When Refunds Don't Apply

Refunds cannot be issued in the following cases:

• Events that have already occurred (beyond the 7-day guarantee)
• Violations of our Terms of Service
• Misuse or abuse of the service
• Requests made more than 30 days after purchase (except for the 7-day guarantee)

6. Technical Issues

If you experience technical issues that impact your event:

• Contact us immediately during your event
• We'll work to resolve the issue as quickly as possible
• If we can't resolve it, we'll issue a full refund or credit for a future event

7. How to Request a Refund

To request a refund:

1. Contact us through the Help Center
2. Provide your order number and email address
3. Explain the reason for your refund request
4. We'll respond within 1-2 business days

8. Refund Processing

Approved refunds will be processed within 5-7 business days and will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

9. Cancellations

You can cancel your Pack Leader subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be issued for the remainder of the current billing period (except within the 7-day guarantee window with a valid reason).

10. Free Plan

The free "Puppy" plan does not involve any charges and therefore no refunds apply. You can use it indefinitely at no cost with limits of 1 event and up to 50 photos.

11. EU Consumer Rights

Nothing in this Refund Policy limits or excludes any statutory consumer rights you may have under mandatory EU and Estonian consumer protection law. If you are a consumer, you retain all rights granted by applicable law, including the right to a remedy for non-conforming digital content or services. This policy provides additional voluntary remedies on top of your statutory rights.

12. Right of Withdrawal & Digital Content

Under EU law, consumers generally have a 14-day right of withdrawal for distance and off-premises contracts. However, for digital content delivered online (such as Photo Poodle event features), this right is waived once you expressly consent to immediate delivery and acknowledge that you thereby lose your right of withdrawal. By activating a paid event plan, you consent to immediate delivery of the digital content and waive your 14-day withdrawal right.

Notwithstanding this, our 7-day money-back guarantee (Section 2) provides a voluntary additional remedy beyond your statutory rights.

13. Chargebacks & Payment Disputes

If you believe a charge is incorrect or unauthorised, please contact us first at support@photopoodle.com before initiating a chargeback with your bank or card issuer. We will investigate and respond promptly. Initiating a fraudulent or abusive chargeback may result in account suspension. If a chargeback is resolved in your favour, the refund will be processed to your original payment method.

14. Questions?

If you have questions about our refund policy or need assistance, please contact us at support@photopoodle.com or visit our Help Center.